Monthly Archives: August 2010

Act Local

Hotels in most major cities market themselves to travelers from afar. I’ve heard revenue managers speak proudly of the fact that 20% of the hotel’s visitors are from Europe and 10% are from Asia. A good RM will understand travel patterns from out of town visitors and both market and cater to these guests. Selling to distant customers is obviously important for every property, but hotels should also actively sell…

by Gautam Lulla August 13, 2010 Comments Marketing

Customer Direct and Travel Tripper Team Up To Offer Best in Class Hotel Call Center Services

St. Louis and New York (August 10, 2010) – Customer Direct, LLC and Travel Tripper, LLC have created a new, best of breed call center offering for hotels in North America. The solution leverages Travel Tripper’s leading booking engine technology and Customer Direct’s award winning call center solution. “The Hotel industry is clamoring for a high quality, US based, reservation call center that can effectively service the still important voice…

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