Monthly Archives: November 2010

The Art of the Length-of-Stay Upsell

Hotels often talk about increasing the average length of stay (LOS) at their property. This is a great goal, because the longer guests stay, not only do they spend more on the room but they also spend more on additional services. Hotels have traditionally used two primary methods to increase the average LOS on property: Invoking LOS controls that restrict short stays Selling longer stays at lower ADRs than shorter…

by Gautam Lulla November 12, 2010 Comments Revenue Strategy

Las Vegas Sands Corp. will power direct sales with Travel Tripper’s RezTrip 2.0 booking engine

Las Vegas and New York (November 9, 2010) – Las Vegas Sands Corp., the leading global developer of integrated resorts, today announced that it will implement Travel Tripper’s RezTripTM 2.0 booking engine at five of its hotels worldwide. When integration is complete, customers will book guest rooms and other products and services through the RezTripTM booking engine for The Venetian and The Palazzo on the Las Vegas Strip, the Marina…

You know you’ve got serious usability issues when…

…you need to provide seven sentences as instructions on how to select dates in your booking engine.

by Gautam Lulla November 3, 2010 Comments User Experience

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