Everything Your Hotel Should Know About the Google Maps Update
A few months ago, Google announced big changes to its Google Maps Platform. These changes included a new pay-as-you-go pricing […]
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Customer Loyalty and Reputation Management
Why and how you should apply the Netflix model to your hotel
It’s easy to forget that Netflix started out as an ambitious DVD-by-mail company that nearly went out of business. Back […]
Travel Industry News and Trends
The major events and trends in the hospitality and travel industry 2018
It’s been another exciting year in the hospitality and travel industry. From the rise of ecotourism and tiny hotels to […]
Customer Loyalty and Reputation Management
How to capture vacationers this holiday season
Christmas is historically the busiest time to travel in the US. Last year, AAA predicted that a record-breaking 107 million […]
Customer Loyalty and Reputation Management
Why casino hotels and integrated resorts need a better CRS and booking engine
Casino hotels and resorts have extremely complex operations that encompass gaming, accommodations, food and beverage, and entertainment. All of which […]
Insider Perspectives: Renier Milan and Halei Young at Beach Terrace Inn
Welcome to “Insider Perspectives”, a new series in which we interview travel industry insiders and veterans to hear their insights and […]
The central reservation system (CRS) that hotels know today dates back to the 1950s, following a chance encounter between the […]
Customer Loyalty and Reputation Management
How hotels can attract and win over family travelers
Family travel is predicted to increase by a huge 25% by 2022 according to the ‘Key Trends in Family Travel’ […]
Social Media and Influencer Marketing
What hotel marketers need to know about Instagram’s IGTV
At a glitzy event in San Francisco this June, Instagram announced the release of a brand new video format called […]
